Job Summary:

We are looking for a Project Manager - Operations who can own delivery, structure, and communication across website, branding, and performance-linked projects. This role requires someone who is exceptionally organised, proactive, client-facing, and comfortable managing cross-functional creative and technical teams.

You will work closely with Web Experience Leads, designers, and developers to convert briefs into actionable task plans, coordinate day-to-day execution, ensure timelines are met, and maintain quality standards. A strong understanding of website project workflows (Shopify, informational websites, or Framer) is a major advantage.

The ideal candidate thinks in systems, solves problems before they escalate, and brings both operational discipline and creative adaptability to the table.

Responsibilities and Duties

1. Project Planning & Execution Management

• Break down all incoming briefs into clear task lists, ownership, and timelines.

• Structure sprints, track progress, and ensure work moves smoothly through each stage.

• Maintain updated project trackers, communication logs, and delivery dashboards.

• Review deliverables for accuracy and alignment before they reach clients.

2. Team Coordination & Leadership

• Manage Web Experience Leads and Developers, ensuring clarity of tasks and priorities.

• Align design, content, and development teams in a unified workflow.

• Identify project blockers early and resolve them proactively.

• Ensure every project is progressing according to plan with no timeline surprises.

3. Client Communication & Relationship Handling

• Own day-to-day client coordination, follow-ups, reporting, and expectation setting.

• Present work, gather feedback, and streamline revisions meaningfully.

• Enforce timelines, scope boundaries, and internal processes with professionalism.

• Take Business Development (BD) calls when required to support the sales pipeline.

4. Creative Support - Copy, Content & AI Assistance

• Assist in writing website copy or campaign copy when needed.

• Create content, art direction, or mockups using AI tools and work with designers to refine output.

• Use AI for task structuring, documentation, and quality improvement.

5. Operations, L&D & Innovation Ownership

• Build operational systems that improve speed, predictability, and quality of work.

• Drive Learning & Development (L&D) programs across design, tech, and strategy teams.

• Introduce new tools, automations, and smarter workflows to improve productivity

• Maintain documentation and process updates for the department.

Required Qualifications

• 3+ years of experience in project management, operations, or account management (agency experience preferred).

• Good understanding of website project workflows (Shopify, custom dev, Framer, UI/UX).

• Ability to manage creative and technical teams simultaneously.

• Strong communication, client handling, and expectation management skills.

• Proficiency in project management tools (Notion, ClickUp, Trello, or equivalents).

• Ability to write clear copy and guide content direction.

• Comfortable using AI tools for content creation, project breakdowns, and research.

• Proven ability to handle multiple projects with structured planning and zero misses.

Nice-to-Have

• Direct experience managing Shopify, e-commerce, or product build projects.

• Familiarity with UI/UX processes, creative workflows, or development cycles.

• Understanding of website performance metrics, SEO basics, or CRO.

• Prior experience working with designers and developers in an agency setting.

About MediaX's Website/Branding Department:

MediaX builds high-performing websites, brand identities, and digital systems for regional and national brands. Our project workflow is fast-moving, collaborative, and deeply quality-focused. The operations team plays a critical role in ensuring every website and creative project is delivered with excellence — structured, on time, and aligned with strategic goals.